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Customer service

If you run into any problems with the boiler, please contact us directly by email or fill out the online service request. We will do our best to resolve any problems you might have within 24 hours.

In case of special condition, ZOZEN will forward your request to one of its partnered sales representatives depending on the country and state. The local maintenance personnel will arrive at the customer site as soon as possible.

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Services Overview

Pre-sales service

Full day service: 7*24 hours of counseling service: offering the most effective and fastest service to resolve any problems for customers.

After signing a contract

Strictly perform the requirements according to contract, guarantee the customer's delivery time, and guarantee the product quality.

After-sale service

After-Sales department is made of well-trained employees and installation engineers, the installation engineers are special and professional members of ZOZEN, they are now strategically located home and abroad, working for our customers.

4-Full service

Full-process

From receiving goods, supervising installation, commissioning, assisting customers repairing, maintaining, and managing, carefully service customer until the end.

Full day

7*24 hours of counseling service, offering the most effective and fastest service to ensure that the loss caused by the failure for customers is minimized.

Full aspects

Regularly inspect and visit all customers as per plans, and effectively carry out a series of maintenance and maintenance services for customers' equipment.

Full spirit

Patiently listen to customers' opinions and requirements, carefully solve their problem and provide high-quality services, and refuse any gifts privately.

  • Fire Tube Boiler

    ZOZEN’s fire tube boilers can be mainly divided into two types: WNS series gas-fired (oil-fired) boilers and DZL series coal-fired (biomass-fired) boilers, which have been exported to Indonesia, Pakistan, Philippines, Malaysia, Vietnam, Russia, Thailand, Australia, Algeria, Outer Mongolia, Papua New Guinea, Bangladesh, Nigeria, Colombia, Tanzania, Mauritius, Madagascar, India, Oman, Laos, Saudi Arabia, Singapore, South Africa and many other countries. ZOZEN’s boilers are used for application in chemical, pharmaceutical, paper, textile, food, electronics, automobile manufacturing and many other industries.

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  • Industrial Boiler Price

    ZOZEN is one of the most influential boiler manufacturers all over the world. The products have been exported to Indonesia, Pakistan, Philippines, Malaysia, Vietnam, Russia, Kazakhstan, Thailand, Australia, Algeria, Outer Mongolia, Papua New Guinea, Bangladesh, Nigeria, Colombia, Tanzania, Mauritius, Madagascar, India, Oman, Laos, Saudi Arabia, Singapore, South Africa and many other countries. ZOZEN’s boilers are used for application in building materials, chemical, pharmaceutical, paper, textile, food, electronics, automobile manufacturing, rubber and many other industries.

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  • Solid Fuel Boiler

    Solid fuel refers to various forms of solid material that can be burnt to release energy, providing heat through the process of combustion. The most commonly used solid fuel is coal and biomass.ZOZEN is one of the most influential boiler manufacturers all over the world. ZOZEN’s solid fuel boilers are used for application in building materials, chemical, pharmaceutical, paper, textile, food, electronics, automobile manufacturing, rubber and many other industries.

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